Refund Policy

  1. All our products are custom-made and manufactured on order. We do not offer any refunds or accept any returns for Custom Order Products.
  2. If the Goods arrive to the Buyer in a damaged state, the Buyer is required to notify the delivery agent and us within 24 hours in writing inclusive of photography or video evidence of the damage to the Goods and associated packaging to verify. Failure to comply with this request and timeframe will void the Seller’s obligations.
  3. Due to the hand-rendered nature of the Goods, they can be subject to variations and slight discolourations. Some variations in colour can also occur as a result of the computer screen and printer calibration. The Buyer acknowledges that these variations and discolourations are not a fault of the Products and accepts the potential of such occurrence.
  4. The Buyer shall inspect the Goods on delivery and shall within 24 hours of delivery notify us in writing of any alleged defect, shortage in quantity or damage. The Buyer shall afford us an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
  5. Please contact us in case of technical problems.